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Cookies are small text files that can be used by websites to make a user's experience more efficient.

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Kundenservice

Rückgabe und Erstattung

Rückgaben und Rückerstattungen

Rücktrittsrecht

Wenn Sie Ihre Meinung geändert haben, nachdem Sie eine Bestellung bei Acavallo aufgegeben haben, und die Ware nicht mehr erhalten möchten, haben Sie das Recht, ohne Strafzahlungen vom Kaufvertrag zurückzutreten, wie im Artikel 52 des Verbraucherschutzgesetzes vorgesehen. Kontaktieren Sie unseren Kundenservice, halten Sie bitte Ihre Bestellnummer zur Hand.
Einer unserer Mitarbeiter wird Sie bei den notwendigen Schritten unterstützen.

Rückgabe

Wenn Sie die Ware zurücksenden möchten, schreiben Sie uns, wie in den Verkaufsbedingungen vorgesehen, eine Email (assistenza.clienti@acavallo.com), unter Angabe Ihrer Bestellnummer und des Grundes der Rückgabe.

Wir werden überprüfen, ob die notwendigen Voraussetzungen vorliegen, um ein Rückgabeverfahren einzuleiten. Sobald das Rückgabeverfahren bestätigt ist, erhalten Sie einen auszudruckendes UPS Adress-Etikett. Dieses muss auf dem Paket angebracht werden. Das Paket kann an der nächste UPS Paketstelle an UPS übergeben werden. Der Service kostet 10,00 €. Diese Kosten werden vom gesamten Rückerstattungsbetrag abgezogen.

Sollte Grund der Rückgabe eine Mangel des Produktes sein, trägt das Unternehmen die Kosten für die Rücksendung vollständig.
ACHTUNG: Die Verpackung muss für den Transport geeignet sein (z. B. keine Beschädigungen, etc.).

Rückerstattungen

Das Rückerstattungsverfahren wird vom Kundendienst sofort eröffnet, sobald Sie die Rücksendung durchführen.
Wenn Sie Ihre Kreditkarte verwendet haben, wird Ihnen die Rückerstattung innerhalb von 14 Tagen nach Erhalt des Rückerhalt des Paketes gutgeschrieben.
Im Falle der Zahlung per Nachnahme, wird der gezahlte Betrag, abzüglich der Nachnahmekosten von 3,50 Euro, inkl. MwSt., die nicht erstattet werden, auf ein Konto Ihrer Wahl überwiesen. Bitte teilen Sie uns die IBAN mit.
Die Frist, in der Käufer eine Rücksendung beantragen kann, endet mit Ablauf des 30 Kalendertages nach dem tatsächlichen Lieferdatum, die Rücksendung muss innerhalb von 10 Tagen nach Erhalt des Rücksendelinks versandt werden.
Die Rückerstattung erfolgt nur für den Wert des zurückgesandten Artikels. Eventuell beim Kauf angefallene Versandkosten werden nicht erstattet.

Weitere Informationen zum Widerrufsrecht, zur Rückgabe und Rückerstattung finden Sie in den Allgemeinen Geschäftsbedingungen.

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